At WE.SIMPLIFY AGENCY LTD, accessible from www.we-simplify.agency, the privacy of our visitors is of extreme importance to us. This Privacy Policy document outlines the types of personal information that is received and collected by us and how it is used, in compliance with the UK General Data Protection Regulation (UK GDPR).
We may collect and process the following data about you:
a. Identity and Contact Data: Includes your name, email address, telephone number, and company details when you fill out a contact form, request a service, or provide details to our AI booking agent.
b. AI Agent Chat Transcripts: Our website utilises an automated AI agent to answer queries and schedule appointments. We record and store the transcripts of your conversations with this agent solely to fulfill your booking requests and ensure quality of service.
c. Technical Data: Includes your IP address, browser type and version, time zone setting, and operating system collected automatically when you browse our site.
We use the information we collect in various ways, including to:
a. Provide, operate, and maintain our website.
b. Facilitate appointment bookings and respond to your queries via our AI agent.
c. Improve, personalise, and expand our website.
d. Understand and analyse how you use our website.
e. Communicate with you, either directly or through one of our partners, including for customer service and to provide you with updates.
Under UK GDPR, the lawful bases we rely on for processing this information are:
a. Your consent (which you can remove at any time by contacting us).
b. We have a contractual obligation.
c. We have a legitimate interest.
We do not sell, trade, or rent your personal identification information to others. We implement a variety of security measures to maintain the safety of your personal information, including securely storing all chat transcripts generated by our AI agent.
Under UK data protection law, you have rights including:
a. Your right of access: You have the right to ask us for copies of your personal information.
b. Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.
c. Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
If you have any questions about this Privacy Policy, please contact us at: info@we-simplify.agency.
